Warranty
English Electric products are covered by our 24-month (return-to-base) warranty from the initial date of purchase, covering defective materials and workmanship. This warranty is applicable worldwide. It is transferable within the warranty period. Proof of purchase may be required.
Consumer rights applying under the laws of the country of purchase are not adversely affected by the terms of our warranty. Some jurisdictions do not permit the exclusion of implied warranties and/or conditions and do not allow the exclusion or limitation of certain damages. In this case, therefore, the exclusions detailed in this Limited Warranty may not apply.
Any provision of this Limited Warranty which is, or is deemed to be unenforceable in any jurisdiction, shall be severable, without in any way invalidating the remaining provisions in this Limited Warranty. Any such unenforceability shall not make that provision unenforceable in any other jurisdiction.
Repairs under warranty
Please do not attempt to open, disassemble or attempt to repair the product – repairs must be conducted by an authorised repair agent. Opening the casework for any reason will damage the product and void the manufacturer’s warranty.
Should your English Electric product develop an issue, please return it to an authorised Chord Company/ English Electric retailer or distributor. They will arrange the shipping back to ourselves for priority attention. If there is not a retailer or distributor near you, please contact us.
Warranty exclusions
Normal wear and tear.
Accidental/deliberate damage.
Unauthorised repair or modification.
Usage or handling not in accordance with our user guidance or in an unreasonable or negligent manner.
A product being used outside of its published maximum ratings or with hardware that is electrically or mechanically incompatible. Where applicable, performance levels of English Electric products are indicated on the packaging and product. Our warranty only covers product failure within these parameters.
Products returned after the expiry of the 24-month warranty period.
A product that has had the serial number altered or removed.
The cost of installation, removal or reinstallation of the product or the cost of shipping the product back for repair.
Consequential and incidental damage caused to or by connected equipment, property or persons in the unlikely event of a fault.
If you need further advice, visit www.chord.co.uk or email: sales@chord.co.uk
